Say Goodbye to Frustration

Technology changes, but your customer service shouldn’t. It should always be reliably awesome.
Overview

Allow us to introduce ourselves

Do you speak telecom-eeze? We do! We translate the complicated into the easy-to-understand, and we enjoy doing so. If you’re overwhelmed by your technology options or worried that you’ll make a wrong decision (maybe you’ve already made a bad decision), you’re not alone. We can help. Actually, we’d love to help!

As an independent agent, we’re not obligated to recommend a single service or solution. We vet service providers and bring you combinations of effective business telecommunications solutions at competitive rates.

  • 200x200_2A

    We’re responsive.

    You’ll always receive a response from us, day or night, seven days a week, every day of the year.

  • 200x200_2B

    We’re reliable.

    You can count on us to make sure you’re always connected. Our business is to keep your business online.

  • 200x200_2C

    We’re problem-solvers.

    When you have a problem, we’ll know how to fix it, and we’ll continue working until it is fixed.

  • 200x200_2D

    We’re proactive.

    We know ways to optimize your business internet and phone services and will proactively offer new solutions when appropriate. (Oh, and we won’t offer anything you don’t need.)

  • 200x200_2E

    We’re experienced.

    We have more than 20 years of designing, installing, and maintaining on-site and cloud computing systems and internet connectivity solutions.

  • 200x200_2F

    We’re your advocate.

    When you need someone to resolve issues with phone or internet service providers, we’ll step in and take care of it for you.

unified communications | voip communications | internet phone solutions

Unified Communications

Combining a suite of products into a seamlessly integrated experience can be a daunting task. Not to worry! We specialize in all-in-one communication solutions that give you all you need and nothing you don’t. Our services include:

  • VOIP phone systems, on-premise phone systems, cloud computing solutions, and more — all customized to meet your specific needs
  • Collaboration tools such as screen sharing, video conferencing, instant messaging, presence and team file sharing
  • Integrated voicemail, email, SMS text messaging, and desktop fax
  • One number access and smartphone apps for mobility
  • Conference bridge
  • Desktop call control

High Speed Internet

There are few things more disruptive to business (not to mention frustrating) than losing your internet connection. For some of our medical clients, it’s even a matter of life and death. We’re here to help you stay connected. Our services include:

  • Broadband cable
  • Fiber
  • LTE Wireless
  • SD-WAN
high speed internet | business internet solutions | internet phone systems
high speed internet | business internet solutions | internet phone systems

High Speed Internet

There are few things more disruptive to business (not to mention frustrating) than losing your internet connection. For some of our medical clients, it’s even a matter of life and death. We’re here to help you stay connected. Our services include:

  • Broadband cable
  • Fiber
  • LTE Wireless
  • SD-WAN
telecommunications audit | business communications | telecom audit | telecom consulting

Telecom Consulting

We like to call this our white glove services, because your telecommunication needs are our top priority. Whether it’s planning a new system or fixing something that breaks, we’re on it, and we’ll stay with it until you’re where you need to be. Our services include:

  • Telecom audits and analysis of current services
  • Mediation of service billing disputes and fraudulent charges (phone hacking), including bill negotiation and properly securing your services
  • Managing the installation of telephone or internet services purchased through another company
  • Pre-sales needs analysis, system design, RFP creation, and vendor vetting
  • Implementation: project coordination, white glove installation, and end-user training
  • Post-installation technical support: moves, adds, and changes; helpdesk support and triaging
  • Ongoing account management throughout the subscription cycle of your chosen technology services

Service Provider Partners

If Modern Telecom is the coach, our service providers are the players. We only recruit those who give you a winning combination. You’ll get a personalized team at the same prices and support that a direct salesperson can offer.

We take care of the relationships, so you can stay focused on your business.

Our Clients

Solutions in Action

We’ve been keeping clients happily connected for over 20 years and want to share some of their stories.

LET'S GET STARTED

Are you overpaying for your business phone systems?

Is your high speed internet not so high speed?

Not sure? We can help.
Let’s conduct a quick audit of your telecommunications systems (at no obligation to you).

Andy Offenberger | telecom consultant