Say Goodbye to Frustration

Technology changes, but your customer service shouldn’t. It should always be reliably awesome.
Overview

Allow us to introduce ourselves

Do you speak telecom-eeze? We do! We translate the complicated into the easy-to-understand, and we enjoy doing so. If you’re overwhelmed by your technology options or worried that you’ll make a wrong decision (maybe you’ve already made a bad decision), you’re not alone. We can help. Actually, we’d love to help!

As an independent agent, we’re not obligated to recommend a single service or solution. We vet service providers and bring you combinations of effective business telecommunications solutions at competitive rates.

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    We’re responsive.

    You’ll always receive a response from us, day or night, seven days a week, every day of the year.

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    We’re reliable.

    You can count on us to make sure you’re always connected. Our business is to keep your business online.

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    We’re problem-solvers.

    When you have a problem, we’ll know how to fix it, and we’ll continue working until it is fixed.

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    We’re proactive.

    We know ways to optimize your business’s internet and phone services and will proactively offer new solutions when appropriate. (Oh, and we won’t offer anything you don’t need.)

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    We’re experienced.

    We have more than 20 years of designing, installing, and maintaining on-site and cloud computing systems and internet connectivity solutions.

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    We’re your advocate.

    When you need someone to resolve issues with phone or internet service providers, we’ll step in and take care of it for you.

Choose Our Telecommunications Consulting Services

Telecommunications consulting is fancy for helping you find business phone and internet services that ensure your business always operates efficiently. When it comes to business telecommunications, we make sure to stay ahead of the trends. That way, you can just call us and get what you need when you need it.

Our services fall under 3 main categories: business phone systems, high-speed business internet and telecom consulting.

Business Phone Systems

Business phone systems have completely changed over the years. As technology advances, combining a suite of products into an integrated experience can be a daunting task. Not to worry! We specialize in customizing business phone systems that give you all you need and nothing you don’t. Seamlessly. Our services include:

  • Cloud-based VoIP business phone systems, on-premise business phone systems, unified communications, cloud computing solutions, and more — all customized to meet your specific need
  • Mobile and desktop app allowing your employees to work anywhere
  • Collaboration tools such as screen sharing, video conferencing, instant messaging, presence and team file sharing
  • Voicemail transcription, email, SMS / MMS text messaging, and desktop fax
  • One number access and smartphone apps for mobility
  • Conference bridge
  • Desktop call control via Chrome and Outlook
  • Integration with Microsoft Teams

Omnichannel Contact Center

We call this the not-so-secret sauce for modern businesses. As new technologies quickly become part of our everyday lives, customers expect to be able to communicate in their preferred method. Let’s get your organization set up to increase customer satisfaction, streamline operations, and even drive sales.

high speed internet | business internet solutions | business phone systems

High-Speed Business Internet

There are few things more disruptive to business (not to mention frustrating) than losing your internet connection. For some of our medical clients, it’s even a matter of life and death. We’re here to help you stay connected. Our services include:

  • Broadband cable
  • Fiber
  • LTE Wireless
  • SD-WAN
high speed internet | business internet solutions | business phone systems

High-Speed Business Internet

There are few things more disruptive to business (not to mention frustrating) than losing your internet connection. For some of our medical clients, it’s even a matter of life and death. We’re here to help you stay connected. Our services include:

  • Broadband cable
  • Fiber
  • LTE Wireless
  • SD-WAN

Telecom Consulting

We like to call this our white glove services because your business’s connectivity is our top priority. Whether it’s planning and migrating to a new business phone system or fixing something that breaks, we’re on it. And we’ll stay with it until you’re where you need to be. Our services include:

  • Telecom audits and analysis of current services
  • Mediation of service billing disputes and fraudulent charges (phone hacking), including bill negotiation and properly securing your services
  • Managing the installation of telephone or internet services purchased through another company
  • Pre-sales needs analysis, system design, RFP creation, and vendor vetting
  • Implementation: project coordination, white glove installation, and end-user training
  • Post-installation technical support: moves, adds, and changes; helpdesk support and triaging
  • Ongoing account management throughout the subscription cycle of your chosen technology services
telecommunications audit | business communications | telecom audit | telecom consulting

Business Phone and Internet Provider Partners

If Modern Telecom is the coach, our business phone and internet providers are the players. We only recruit those who give you a winning combination. You’ll get a personalized team at the same prices and support that a direct salesperson can offer.

We take care of the relationships so you can stay focused on your business.

Modern Telecom is a RingCentral Gold Partner

The more reliable and cost-effective a communications platform is, the easier our job is. That’s why RingCentral is our favored phone system solution. Learn more about them here.

Other Valued Partners

Our Clients

Solutions in Action

We’ve been keeping clients happily connected for over 20 years and want to share some of their stories.

LET'S TALK TELECOM

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