Business Phone Systems

Say Goodbye to Frustration

Technology changes, but your customer service shouldn’t. It should always be reliably awesome.

Overview

Allow us to introduce ourselves

Do you speak telecom-eeze? We do! We translate the complicated into the easy-to-understand, and we enjoy doing so. If you’re overwhelmed by your technology options or worried that you’ll make a wrong decision (maybe you’ve already made a bad decision), you’re not alone. We can help. Actually, we’d love to help!

As an independent agent, we’re not obligated to recommend a single service or solution. We vet service providers and bring you combinations of effective business telecommunications solutions at competitive rates.

We’re responsive.
You’ll always receive a response from us, day or night, seven days a week, every day of the year.
We’re reliable.
You can count on us to make sure you’re always connected. Our business is to keep your business online.
We’re problem-solvers.
When you have a problem, we’ll know how to fix it, and we’ll continue working until it is fixed.
We’re proactive.
We know ways to optimize your business internet and phone services and will proactively offer new solutions when appropriate. (Oh, and we won’t offer anything you don’t need.)
We’re experienced.
We have more than 20 years of designing, installing, and maintaining on-site and cloud computing systems and internet connectivity solutions.
We’re your advocate.
When you need someone to resolve issues with phone or internet service providers, we’ll step in and take care of it for you.

Choose Our Telecommunications Consulting Services

Telecommunications consulting is fancy for helping you find business phone and internet services that ensure your business always operates efficiently. When it comes to business telecommunications, we make sure to stay ahead of the trends. That way you can just call us and get what you need when you need it.

Our services fall under 3 main categories: business phone systems, high speed business internet and telecom consulting.

Combining a suite of products into a seamlessly integrated experience can be a daunting task. Not to worry! We specialize in customizing business phone systems that give you all you need and nothing you don’t. Our services include:

Cloud-based VoIP business phone systems, on-premise business phone systems, unified communications, cloud computing solutions, and more — all customized to meet your specific needs
Mobile and desktop app allowing your employees to work anywhere
Collaboration tools such as screen sharing, video conferencing, instant messaging, presence and team file sharing
Voicemail transcription, email, SMS / MMS text messaging, and desktop fax
One number access and smartphone apps for mobility
Conference bridge
Desktop call control via Chrome and Outlook
Integration with Microsoft Teams

High Speed Business Internet

There are few things more disruptive to business (not to mention frustrating) than losing your internet connection. For some of our medical clients, it’s even a matter of life and death. We’re here to help you stay connected. Our services include:

Broadband cable
Fiber
LTE Wireless
SD-WAN

high speed internet | business internet solutions | business phone systems

High Speed Business Internet

Broadband cable
Fiber
LTE Wireless
SD-WAN

Telecom Consulting

We like to call this our white glove services, because your telecommunication needs are our top priority. Whether it’s planning a new business phone system or fixing something that breaks, we’re on it, and we’ll stay with it until you’re where you need to be. Our services include:

Telecom audits and analysis of current services
Mediation of service billing disputes and fraudulent charges (phone hacking), including bill negotiation and properly securing your services
Managing the installation of telephone or internet services purchased through another company
Pre-sales needs analysis, system design, RFP creation, and vendor vetting
Implementation: project coordination, white glove installation, and end-user training
Post-installation technical support: moves, adds, and changes; helpdesk support and triaging
Ongoing account management throughout the subscription cycle of your chosen technology services

Business Phone and Internet Provider Partners

If Modern Telecom is the coach, our business phone and internet providers are the players. We only recruit those who give you a winning combination. You’ll get a personalized team at the same prices and support that a direct salesperson can offer.

We take care of the relationships, so you can stay focused on your business.

nonprofit telecommunications solutions | nonprofit phone systems | nonprofit telecom

Our Clients

Solutions in Action

We’ve been keeping clients happily connected for over 20 years and want to share some of their stories.

#789c4a

telecommunications audit | telecom consulting | Modern Telecom

Consumer Goods

A $100,000 Resolution

Overview Dealing with telecom providers had turned i

View Case Study

#4d71a3

Nonprofit

Reliable, Supportive & Personable

Overview The Rape Crisis Center’s mission is to supp

View Case Study

#bf1e2e

VoIP phone systems| business phone services

Healthcare

Andy & Thad Go Above and Beyond

Overview While everyone needs reliable phone lines,

View Case Study

Learn more about our clients.

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Say Goodbye to Frustration

Overview

Allow us to introduce ourselves

We’re responsive.

We’re reliable.

We’re problem-solvers.

We’re proactive.

We’re experienced.

We’re your advocate.

Choose Our Telecommunications Consulting Services