The Rape Crisis Center’s mission is to support and advocate for rape and sexual abuse victims. It’s often the first phone call a victim makes, so maintaining 100% connectivity is vital.
Overview
Client: Cleveland Rape Crisis Center
Industry: Nonprofit
Services: 24-hour crisis and support hotline, counseling, advocacy, support groups
Website: clevelandrapecrisis.org
Challenge
In April 2016, the center moved its headquarters, which meant moving its phone, internet, and all IT systems. Everything had to remain connected and functioning during the move. As they’ve done for years, they relied upon Modern Telecom to coordinate not only moving all of the systems over but also keeping them functioning.
Solution
Modern Telecom worked with each individual phone, IT, and internet provider to make sure everyone knew the details of the move every step of the way. Andy took the lead, so people at the Center could stay focused on their mission.
Results
The hotline and internet services stayed up the entire time, and the overall transition was smooth. As the Center opens new satellite offices, they rely upon Andy to expand communications systems and to keep them up and running.
Even when not moving or opening new offices, the Cleveland Rape Crisis Center views Modern Telecom as their first line of defense when something needs to be fixed.
A Few Words from Our Client
“We’re not just another customer to Andy. He goes above and beyond to do what he needs to do so that we can what we need to do.”
Josh Gohlike, Manager of Program Quality Assurance
Our Thoughts
“The Cleveland Rape Crisis Center provides a vital service to our community — there are dire consequences if they’re not available 24/7. We take their telecommunications support seriously and are honored to help support their mission.”
Andy Offenberger, Principle & Customer Success Fanatic
